Rules and Conditions

The hirer and additional driver(s) must be over 25 years of age and have held a valid class B driving licence for at least two years. The motorhome may not be removed by anyone other than the hirer. It is compulsory to present the identification documents of both the hirer and the possible drivers at the beginning of the rental.

It runs from 9am on the day of departure until the return time on the day of arrival, depending on the season*. Delays in return may allow an additional day to be invoiced, without prejudice to the company’s flexibility in deliveries and collections in case of availability. Daily delays in delivery that are not authorised or due to force majeure will be penalised with a daily rate triple the amount applied in the contract.

Pick-up and delivery times:

The pick-up time for the motorhome is from 9:00 to 18:00 don the day the booking starts.

The return time is until 18:00 on the day the booking ends.

– Possibility of contracting xtra Schedules Deliveries / Returns (to be contracted in your reservation request, according to availability and whose amount will be added to the rental amount).

50% of the rental amount shall be paid at the time of signing the reservation contract, and the other 50% within 15 days prior to the day of collection of the vehicle. The deposit of 600€ (only charged to a VISA/MasterCard), will be paid on the day of delivery, and will be returned when it is verified that everything is in perfect condition, and the lessor may have 5 days for proper verification from the return of the motorhome by the lessee. If it is not possible to assess the damage immediately, the lessor has 30 days to return it, if necessary. If breakage or damage due to misuse is detected, the lessor will determine the amount to be deducted from the deposit.

In case the tenant cancels the reservation, the following penalties will be applied:

* Within 30 days of the start of the rental period, 50% of the reservation deposit will be refunded.

* Within 15 days of the start of the rental period, 50% of the total rental price must be paid.

* Less than 15 days before the start of the rental period, you will pay 100% of the total rental price.

Fully comprehensive insurance with an excess of 900€ per claim. In case of discrepancies both parties accept the opinion of the insurance company’s loss adjuster. The Hirer accepts the additional charge of the insurance excess in the event of a claim or excesses in the event of several claims. If the accident is caused by a third party, the excess will be refunded upon acceptance of guilt by the opposing company, completion and signing of the friendly accident report by both parties. Any loss occurring must be notified to the lessor within 24 hours, otherwise, the lessee will be subject to the decision of the insurance company and will be liable for the damages that the lessor may suffer as a result of the repair or retention of the vehicle. Any civil liabilities arising from events or circumstances not contemplated as included in the policy will be the exclusive responsibility of the lessee. The insurance does not cover misuse or vandalism. As permitted by law, the lessor shall not be liable for any damage or loss suffered by the lessee or third parties as a result of the use and operation of the vehicle, nor for the loss or theft of goods left in the vehicle. The hirer is responsible for payment in the event of breakage, fire or theft of accessories or extras.

The rented vehicle must be returned in good hygienic condition and with the toilet and waste water tanks properly emptied. Otherwise, the user agrees to pay the fixed amount of an additional €100 for each applicable item (cleaning €100 / emptying of waste water €100 / removal of animal hair or tobacco odours or tobacco residues €100). Filling the drinking water tank with fuel will incur a penalty of 600 €.

The vehicle is intended for normal use and may not transport more people than permitted, and the lessee is expressly prohibited from using it for competitions or races, transporting goods, pushing or towing any vehicle or object, transferring its use to third parties, assisting criminals, driving the vehicle off the road and driving under the influence of alcohol or drugs. The tenant is obliged to respect traffic regulations. The latter is liable for any sanction or fine imposed on it for contravening the provisions in force, which may be as follows

liability in the event that the vehicle is retained or impounded due to his fault, at his own expense and at his own cost.

The lessor’s expenses and damages, including the loss of business profits during the period of the immobilisation.

The lessee must take care of the rented goods, duly reading the instructions or user manuals provided, and is liable for any damage resulting from faulty, negligent or reckless driving. In the event of breakage, damage or signs of damage, the hirer is obliged to notify the landlord immediately. Failure to notify the hirer may prejudice the timely handover to the next hirer and the hirer may be charged for 1 day’s rent. The Hirer must keep the keys of the vehicle in his possession. The hirer is responsible for locking the vehicle at all times. All vehicle windows (with the exception of the cab) and skylights shall remain closed when in use. Insurance does not cover carelessness.

The vehicle is delivered with the engine maintenance check carried out. When the duration of the journey makes it advisable, the lessee shall carry out the necessary maintenance operations at the lessor’s expense, and the lessor shall reimburse the cost thereof. The lessee shall leave the fuel tank full on delivery, just as he picked it up. If this is not the case, the difference will be invoiced with a filling service charge of 10 euros. The lessor is responsible for maintenance, oil changes and other costs, and the lessee is obliged to check the water and oil levels and the tyre pressure every 1000 km. For leases with a mileage of more than 5,000 km, you should check the maintenance conditions with the lessor. Any repairs for more than 200€ must be authorised by the lessor, who will return the amount to the lessee. Below this amount, the lessee may make payment directly without the lessor’s permission. In both cases, an official invoice in the name of the lessor is required. Otherwise no reimbursement can be claimed. The vehicle is delivered with tyres in perfect condition. In the event of a flat tyre or a burst tyre during the rental period, the hirer will be responsible for the cost, without any possibility of claiming reimbursement from the hirer.

The delivery and return of the vehicle will take place at the facilities of Go Caravan Tenerife on days and times open to the public, in principle and always subject to the availability of the centre.

Collection and return at the airport, port or bus station in Tenerife will be subject to the availability of the rental centre and will incur a charge of between 20 and 70€ depending on the collection point.

The motorhomes are delivered in perfect working order, therefore, the breakage or malfunction of the vehicle during the rental will not entitle you to any compensation. In the event of any kind of unforeseen accident that prevents the continuation of your holiday, the contract is terminated immediately, so there is no refund of the amount paid or of the remaining rental days. If for reasons beyond the control of the lessor, such as breakdown, accident or similar or force majeure, the motorhome cannot be delivered on the day indicated, the lessee shall save the deposit paid to the lessor, and shall not be entitled to any compensation. Any unused rental period will not be refunded. We reserve the right to change the rented vehicle for another vehicle of the same category, higher or more modern up to the day of delivery due to the continuous renewal of vehicles.

For the resolution of differences arising from the interpretation or application of the conditions contained in this document, both parties submit to the jurisdiction and competence of the courts of the Autonomous Region in which they are located, expressly waiving any other jurisdiction.